Shipping policy
How your order ships
Shower kits, shower bases and wall systems are large, so they travel the way large fixtures do: crated on a pallet by LTL (less-than-truckload) freight. Small accessories ship separately by ground parcel.
We ship to all 50 states. Freight to Alaska and Hawaii is quoted separately before your order ships.
When it ships
- One or two kits: usually ship in about 10 business days.
- Larger and multi-unit orders: we confirm a ship date when we quote.
- When it ships, we email you the freight carrier and tracking (PRO) number.
Delivery
- The carrier calls ahead to set a delivery window.
- Home deliveries: liftgate service lowers the crate to the ground at the curb or driveway. Carriers do not bring items inside or upstairs.
- Job sites and businesses: tell us about any dock, access hours or site contact so the carrier can plan.
- Have two people available to move the crate after it is lowered.
Freight cost
Freight depends on your ZIP code and the services you need, such as liftgate and residential delivery. It is calculated from your ZIP code and shown at checkout before you pay. For large or multi-unit orders, call us for a combined quote.
Inspect before you sign
- Look over the crate and the product before signing the delivery receipt.
- If anything is damaged, write a description of the damage on the receipt (“crate damaged, product damaged”) and take photos.
- Call us at 480.636.1816 within 2 business days. We handle the claim with the carrier and arrange a replacement.
Signing for a shipment without noting damage makes a freight claim much harder.
Questions
Call 480.636.1816. You will talk to someone who installs these showers.