Shipping and delivery
How your shower gets to you
Shower kits are large and heavy, so they travel crated on a freight truck, not by parcel. Here is the whole route, from your order to the install.
The route
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Order
Order online or by phone. Freight is priced by your ZIP code.
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Crated at the plant
Large items are packed in a freight crate. A kit usually ships in about 10 business days for 1 to 2 kits. Larger orders: we quote a date.
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On the truck (LTL)
LTL means less than truckload. Your crate shares a freight truck with other shipments.
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Liftgate delivery
Deliveries to homes use a liftgate, which lowers the crate from the truck to the ground. Liftgate service has an extra charge.
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Inspect before you sign
Inspect the crate before you sign for it; note any damage on the delivery receipt.
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Install
Your contractor or installer puts it in. Questions on the job? Call and talk to an installer.
Questions
What does LTL mean?
Less than truckload. Your crate rides on a freight truck with other shipments instead of filling a truck by itself.
How is freight priced?
By the ZIP code it ships to. The freight estimate for your ZIP is shown at checkout. For a quote before you order, call 480.636.1816.
Do I need liftgate delivery?
For a home, yes. Deliveries to homes use a liftgate, which lowers the crate from the truck to the ground. Liftgate service has an extra charge.
How long until it ships?
Usually about 10 business days for 1 to 2 kits. For larger orders, we quote a date.
What if the crate is damaged?
Inspect the crate before you sign for it; note any damage on the delivery receipt. Then call us at 480.636.1816.
Can you deliver to a job site?
Yes. Trade accounts can schedule job-site delivery. Open a trade account.
Want a freight quote before you order?
Call 480.636.1816